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National Academic Detailing Program Manager, PMOP

U.S. Department of Veteran Affairs

U.S. Department of Veteran Affairs

Operations
Posted on Nov 20, 2024

Summary

National Academic Detailing Program Manager, PMOP is responsible for overseeing national implementation of academic detailing campaigns as assigned. They will be responsible for ensuring Pharmacy Benefits Management (PBM) and Pain Management Opioid Safety Program (PMOP) provide a partially centralized matrix of support so VISNs do not have to expend resources to replicate infrastructure needed for campaign implementation but retain flexibility.

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Overview

  • Accepting applications
  • Open & closing dates

    11/20/2024 to 11/25/2024

    This job will close when we have received 25 applications which may be sooner than the closing date. Learn more
  • Salary

    $122,198 - $158,860 per year

    Salary range listed pertains to Rest of US. Actual pay will be determined based upon duty location.

  • Pay scale & grade

    GS 14

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    Location

    1 vacancy in the following location:

    • Anywhere in the U.S. (remote job)
  • Remote job

    Yes

  • Telework eligible

    Not applicable, this is a remote position.

  • Travel Required

    25% or less - You may be expected to travel for this position.

  • Relocation expenses reimbursed

    No

  • Appointment type

    Permanent

  • Work schedule

    Full-time

  • Service

    Excepted

  • Promotion potential

    14

  • Job family (Series)
  • Supervisory status

    No

  • Security clearance

    Other

  • Drug test

    Yes

  • Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

  • Trust determination process
  • Financial disclosure

    No

  • Bargaining unit status

    No


  • Announcement number

    CBSW-12614863-25-FVJ

  • Control number

    819950300

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This job is open to

Clarification from the agency

This announcement is open to current permanent Veterans Health Administration employees only.

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Duties

MAJOR DUTIES AND RESPONSIBILITIES:
In collaboration with the Assistant Chief Consultant, Academic Detailing Service (ADS), responsible for the following (incumbent is expected to delegate some of the following activities as necessary):
1. PROGRAM MANAGEMENT AND IMPLEMENTATION: Will provide professional consultation to VHA offices, VISN leadership, & VA medical facility management concerning oversight including monitoring, planning, implementation, and coordination of the programmatic responsibility areas related to academic detailing and academic detailing campaigns as assigned. This incumbent will prioritize campaigns related to PMOP, and the Prescription Drug Monitoring Program (PDMP) in collaboration with the National Program.
2. ACADEMIC DETAILING EDUCATION AND TRAINING: a. Develops nationally approved educational materials (e.g., clinician guide, quick reference guides/fact sheets, patient education) for assigned campaigns b. Oversees and/or provides training and presentations on educational materials and campaign resources for staff as assigned c. Oversees and/or provides training on academic detailing related skills d. Manages national dissemination of educational materials and campaign resources for assigned campaigns e. Responds to inquiries from academic detailers and other key stakeholders related to academic detailing f. Provides consultation, coaching, and support to academic detailers and academic detailing program managers as needed regarding academic detailing and campaign resources and implementation strategies g. Identifies and supports development of patient education resources to support academic detailing campaigns h. Performs other related duties as assigned by ADS and PBM leadership.
3. LEADERSHIP FOR HIGH RELIABILITY ORGANIZATION: Provides leadership in the utilization of evidence-based strategies to improve healthcare (e.g., implementation science, change management, adult learning theory). Actively seeks educational advancement in areas such as Project Management, Lean, Six Sigma, Change Management, etc.
4. OPTIMIZING OF RESOURCES: Optimizes the availability and efficient use of resources and services. Demonstrates efficiencies through private sector partnerships, technology, and improved business practices. Continuously seeks ways to improve productivity and effectiveness. Collaborates with VISN support offices, Offices of DUSH, Office of Ethics, Office of Information Technology, Office of Quality and Performance, National Center for Patient Safety, external committees, & customers (e.g., CDC, GAO, OMB, Congress).
5. COLLABORATION WITH STAKEHOLDERS: Supports Executive Director & Deputy Chief Consultants (PBM), national PMOP, and VISN initiatives, through communications to the Associate Chief Consultant and Assistant Chief Consultant: (1) identify the need to collaborate with government and nongovernmental agencies on policies that improve the quality of VA health care; (2) expand federal, state, local and private partnerships to foster improvements in the coordination and delivery of health care and other services; (3) functions as liaison with numerous professional organizations and government agencies and departments; and (4) serves in an advisory capacity to the USH on matters pertaining to improving health care services to Veterans. Consults on and supports development and updates of tools and resources to monitor the progress of academic detailing programs.
6. FOSTERING OF EDUCATION AND COMMUNICATION PROGRAMS: Develop and distribute academic detailing educational products that support ongoing education and training. Conducts or participates in conferences with field advisory members, VISN and local medical center representatives to promote appropriate clinical and academic detailing programs.
7. PMOP SUPPORT ROLE: Provides senior PMOP leadership with support on matters involving policy, correspondence, leadership, and governance of activities in the Veterans Health Administration (VHA) and may be called upon to act on behalf of the Director, Pain Management or other PMOP leadership, during his or her absence. In cooperation with PMOP leadership, Specialty Care Program Office, VHA, they are responsible for the following activities: Evaluating funding initiatives related to pain management, opioid safety, and the prescription drug monitoring program education Represent PMOP at professional & government meetings. May be assigned other duties to ensure initiatives meet requirements set by VA headquarters, VHA & SCPO, to include assisting other national program managers.

Work Schedule: Monday - Friday, 8:00 am - 4:30 pm PST
(Note: National PMOP & Academic Detailing - 75% and VISN 21 - 25%)
Telework: Not available
Virtual: This position is eligible for 100% remote.
Functional Statement #: 497-06776F
Relocation/Recruitment Incentives: Not authorized
EDRP Authorized: Not authorized.
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized

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Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job.
  • All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must be proficient in written and spoken English.
  • You may be required to serve a probationary period.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Education: (1) Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. Verification of approved degree programs may be obtained from the Accreditation Council for Pharmacy Education, 20 North Clark Street, Suite 2500, Chicago, Illinois 60602-5109; phone: (312) 664-3575, or through their Web site at: http://www.acpe-accredit.org/. (NOTE: Prior to 2005 ACPE accredited both baccalaureate and Doctor of Pharmacy terminal degree program. Today the sole degree is Doctor of Pharmacy.) (2) Graduates of foreign pharmacy degree programs meet the educational requirement if the 1 graduate is able to provide proof of achieving the Foreign Pharmacy Graduate Examination Commission (FPGEC) Certification, which includes passing the Foreign Pharmacy Graduate Equivalency Examination (FPGEE) and the Test of English as a Foreign Language Internet- Based Test (TOEFL iBT).
  • English Language Proficiency. Pharmacists must be proficient in spoken and written English as required by 38 U.S.C. 7402(d), and 7407(d).
  • Licensure. Full, current and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia. The pharmacist must maintain current registration if this is a requirement for maintaining full, current, and unrestricted licensure. A pharmacist who has, or has ever had, any license(s) revoked, suspended, denied, restricted, limited, or issued/placed in a probationary status may be appointed only in accordance with the provisions in VA Handbook 5005, Part II, Chapter 3, section B, paragraph 16. NOTE: Individuals who have or have had multiple licenses and had any such license revoked for professional misconduct, professional incompetence or substandard care, or who surrendered such license after receiving written notice of potential termination of such license by the State for professional misconduct, professional incompetence, or substandard care, are not eligible for appointment to the position unless such revoked or surrendered license is fully restored (38 U.S.C. § 7402(f)). Effective November 30, 1999, this is a requirement for employment. This requirement does not apply to licensed pharmacists on VA rolls as of that date, provided they maintain continuous appointment and are not disqualified for employment by any subsequent revocations or voluntary surrenders of State license, registration or certification.
Grandfathering Provision. All licensed pharmacists employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, including positive education and licensure/certification/registration that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:(1) Employees grandfathered into the GS-660 occupational series may be reassigned, promoted up to and including the full performance (journey) level, or changed to lower grade within the occupation, but may not be promoted beyond the journey level or placed in supervisory or managerial positions.(2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. Employees initially grandfathered into this occupation, who subsequently obtain additional education and/or licensure/certification/registration, that meet all the basic requirements of this qualification standard must maintain the required credentials as a condition of employment in the occupation.(3) If a licensed pharmacist who was retained under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.

Grade Determinations:GS-14: Experience. In addition to the GS-13 requirements, must have 1 year of experience equivalent to the next lower grade level.

Assignment: National or VISN Program Manager: Responsible for the management of national or VISN level programs. These programs include collaboration with other Federal agencies (e.g., National Institutes of Health, Public Health Service, Department of Defense, Food and Drug Administration (FDA), Centers for Disease Control, etc.) or organizations outside the Federal health care system. Programs of this magnitude are directed by VA Central Office or a VISN. (NOTE: VISN Pharmacist Executives are not included in this category.)

Demonstrated KSAs. The KSAs shown below apply to all assignments at this grade level.
1. Skill in persuading others and gaining cooperation to accomplish goals.
2. Ability to effectively communicate orally and in writing regarding complex clinical and technical issues.
3. Skill in utilizing regulatory and quality standards to develop and implement operational programs.
4. Skill in managing multiple and diverse people or programs.
5. Skill in utilizing available resources to support the mission and goals of the organization.

Preferred Experience:
  • 1 or more years of experience as an Academic Detailer or Academic Detailing Program Manager for a VISN or
  • Equivalent experience working with the National Academic Detailing Program Office
Note: Ensure documentation to support this preferred experience is reflected in your resume to include months/years of experience.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Travel and Site of work: Must be able to attend off-site meetings and site surveys, and on occasion, upon the direction of the appropriate direct report PBM Supervisors, must be able to travel to VHA or to a VA medical center for educational programming needs, training, and consultation. Travel is up to 25% of the time and must be capable of traveling by traditional modes of air and land transportation and for a period of up to seven (7) days at a time.

Physical Requirements: The work is primarily performed while sitting, though some work may require periods of standing. The regular and recurring work of this position involves sitting at a desk, conferences, meetings, etc., and frequent visits to community and nationwide sites. The work will require travel with a government laptop, which is required to be in personal possession throughout the travel period. The frequency of travel will fluctuate. During government travel, the work assignment must be reviewed, and responses prepared, based on the urgency of the requirements. Infrequent use of automobile and public conveyances may be required. Optional need to participate in distribution of materials that may require some lifting of small weight boxes (25 lbs.)

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

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Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • License
  • Resume
  • SF-50/ Notification of Personnel Action
  • Transcript


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

  • Cover Letter
  • License
  • Professional Certification
  • Resume
  • SF-50/ Notification of Personnel Action
  • Transcript


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

Veterans' preference does not apply for internal or other current permanent Federal agency employees.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/25/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12614863.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
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Agency contact information

Fatima Jones
Address
VISN 21 SIERRA PACIFIC NETWORK
391 Taylor Blvd
Pleasant Hill, CA 94523
US
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Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

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