Summary

Overview

• Accepting applications

• Open & closing dates

  09/16/2024 to 09/25/2024

• Salary

  $65,065 - $84,582 per year

• Pay scale & grade

  GS 8

• Help

  Location

  1 vacancy in the following location:

  • Muskogee, OK

• Remote job

  No

• Telework eligible

  Yes—as determined by the agency policy.

• Travel Required

  Not required

• Relocation expenses reimbursed

  No

• Appointment type

  Permanent

• Work schedule

  Full-time

• Service

  Excepted

• Promotion potential

  None

• Job family (Series)

  • 0679 Medical Support Assistance

• Supervisory status

  Yes

• Security clearance

  Not Required

• Drug test

  No

• Position sensitivity and risk

  Non-sensitive (NS)/Low Risk

• Trust determination process

  • Credentialing
  • Suitability/Fitness

• Financial disclosure

  No

• Bargaining unit status

  No

• ---

  Announcement number

  CBSU-12545724-24-JN

• Control number

  809688100

This job is open to

• Internal to an agency

  Current federal employees of this agency.

Videos

Duties

The Supervisory Medical Support Assistant (SMSA) for Community Care Network (CCN) monitors and makes work assignments, evaluates performance, resolves daily workplace issues and maintains efficient workflow.

• Provide technical and administrative supervision; oversee daily operations of the unit, ensure that agency policies and priorities are being followed; develop performance standards; and evaluate work performance of subordinates.
• Establish procedures to meet accreditation standards and consistently monitor staff to ensure services provided meet nationally accepted standards and are maximally cost effective.
• Analyze, evaluate, and advise on the effectiveness of work methods and procedures, organizations, space and manpower utilization, management controls, information and documentation systems and similar functions of management.
• Manage and prioritize resources in a cost-effective and efficient manner.
• Develop workload-based staffing standards.
• Ensure staff use current tools and conform to current directives and policy.
• Develop and maintain functioning monitors and submit results in a timely manner to the Scheduling Manager or Community Care Manager as required.
• Conduct surveys and reviews to ensure that optimal program efficiencies are achieved, and those resources are being appropriately and fully utilized.
• Provide effective planning direction by identifying needs and potential issues/concerns, deciding flexibilities in operations and constructive cost-effective approaches to the resolution of problems.
• Hear and resolve minor complaints; refer serious unresolved complaints to a higher-level supervisor or manager; effect minor disciplinary measures and recommend action in more serious cases.
• Interview candidates for positions; recommend appointments, promotions, and reassignments to unit positions;
• Carry out Equal Employment Opportunity policies and program activities.
• Ensure personnel follow operational, safety, personnel and conduct requirements.
• Monitor daily staffing levels and ensures equal distribution of workload/coverage daily.
• Manages all aspects of the assigned MSAs and the leads in the team.
• Adhere to VHA policy regarding scheduling.
• Ensure use of standardized tools including Consult Toolbox, VSE, ICB scanners, etc.
• Identify workload backlogs and potential procedural problems by observation/monitoring of team activities; bringing concerns to the attention of the Scheduling Manager or Community Care Manager as appropriate.
• Provide weekly, monthly and quarterly reports within established time frames and report to the supervisor.
• Collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Review staff competency folders regularly to ensure current information and that staff are capable and competent.
• Identify and provide for training needs; find ways to improve production or increase the quality of work within the area of authority.
• Attend VISN and national calls on scheduling and access; disseminates to staff; updates competency folders with changes.
• Assist with contacting Veterans to explain pending or new consult requests, recalls or orders for complex situations. Ensure that Veteran appointments are made based on current access and regulations. Ensure patient needs are met.
• Effectively communicate with providers both orally and in writing.
• Incorporate training and education modules into teams.
• Oversee adoption and utilization of new tools, technologies, and SOPs into staff and facility work plan.
• Screen/receive phone courteously and timely, provide information using privacy rules and established clinic processes.
• Perform quality control and monitoring, ensuring patient documents are linked to the correct consult and closed accurately. When records are received, ensure that necessary health/administrative information is integrated into Computerized Patient Record System (CPRS).

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

How You Will Be Evaluated

• Help

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  To apply for this position, you must provide a complete Application Package which includes:
  
  Your resume (and/or curriculum vitae) must include the following information for each job listed:

  • Job title
  • Pay Plan and Grades/Step Held (for Federal positions)
  • Duties (Please be as detailed as possible. We recommend that you include information directly related to the position you are applying to. Good examples of pertinent information can be found in the Duties and Qualifications sections of the announcement. If you have performed any of those duties or have any of that experience, we are looking for that on your resume. We make no assumptions in regards to experience. It has to be on the resume under the position it was performed in at the proper grade level to count towards qualifications.
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)

  SF-50, Notification of Personnel Action:

  • Your most current SF-50, documenting that you are a current facility employee, must be provided. Additionally, please note the following;
  • SF 50 showing your time-in-grade eligibility/length of experience/tenure must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year of specialized experience, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year of specialized experience.
  • Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying a year of specialized experience at the next lowest GS level.
  • Examples of additional/appropriate SF-50's include:
    • Within grade increases at the highest grade held; or
    • Promotions with an effective date more than one year old; or
    • SF-50's at the highest grade held with an effective date more than one year old.

  • Resume
  • SF-50/ Notification of Personnel Action

  
  
  The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application.
  
  

  • Cover Letter
  • DD-214/ Statement of Service
  • Other (1)
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript

  
  
  NOTE: Veterans Preference has been waived for the GS-0679 Occupational Series through September 30, 2024. Although hybrid title 38 occupations follow title 5 Veterans' preference rules, as required by the Merit Systems Protection Board (Graves v. VA, 117 M.S.P.R. 697 (2012)), 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference to external applicants for appointments made during the fiscal year to hybrid title 38 occupations among those reported to have the largest staffing shortages.
  
  Applications are accepted online. Applying online will allow you to review and track the status of your application.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• All applicants are encouraged to apply online.
  
  To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/25/2024 to receive consideration.
  
  To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12545724.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.

  NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
  
  To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

  Agency contact information

  VISN 19 HR Contact Center

  Phone

  719-227-4600

  Email

  V19USAJOBS@VA.GOV

  Address

  VA Eastern Oklahoma Health Care System
  1011 Honor Heights Drive
  Muskogee, OK 74401
  US

  Learn more about this agency

  Next steps

  Once your online application is submitted you will receive a confirmation notification by email.
  
  After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
  
  You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
  
  NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.
  
  Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties.VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.
  
  HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

• The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

How to Apply

Next steps

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request