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Management Analyst

U.S. Department of Veteran Affairs

U.S. Department of Veteran Affairs

Location unavailable
Posted on Tuesday, July 2, 2024


The position is in the Office of Business Integration (OBI), Benefits Management Services (BMS) Division. The incumbent serves as a Management Analyst, consultant, and advisor, reporting to the Division Director. OBI coordinates business and IT integration activities. The role involves handling sensitive, early-stage, and potentially controversial discussions and decisions requiring utmost discretion.

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  • Accepting applications
  • Open & closing dates

    07/02/2024 to 07/09/2024

  • Salary

    $62,107 - $115,079 per year

    Salary shown is the basic pay WITHOUT locality pay. Once selections are made the locality pay WILL BE added to the salary based on the duty location.

  • Pay scale & grade

    GS 11 - 13

  • Help


    1 vacancy in the following location:

    • Location Negotiable After Selection
  • Remote job


  • Telework eligible

    Yes—as determined by the agency policy.

  • Travel Required

    25% or less - You may be expected to travel for this position.

  • Relocation expenses reimbursed


  • Appointment type


  • Work schedule


  • Service


  • Promotion potential


  • Job family (Series)

    0343 Management And Program Analysis

  • Supervisory status


  • Security clearance


  • Drug test


  • Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

  • Trust determination process


  • Announcement number


  • Control number



This job is open to

Clarification from the agency

This vacancy announcement is open ONLY to current, permanent, Washington, DC VBA Regional Office employees and current/former VA employees who are CTAP eligible. For the purpose of this job announcement, Office of Business Integration (OBI) employees in the commuting area are considered facility employees.



Specific duties include but are not limited to the following:

  • Coordinate administrative activities for the Division, supporting the Division Director.
  • Manage the Division Director's schedule, calendar, travel, and daily plans.
  • Provide recommendations and guidance on operations and administrative matters.
  • Direct administrative workflow, including telework agreements, travel, communications, SharePoint site, and MS Teams channels.
  • Coordinate with VA and VBA management officials nationwide.
  • Develop briefing materials on high-level matters for OBI leadership.
  • Prepare and manage electronic/hardcopy correspondence files for easy access.
  • Schedule and prepare meetings/conferences/trainings, ensuring timely communication.
  • Ensure proper procedures for creating, tracking, and managing executive-level correspondence, including Congressional and internal/external departments.
  • Maintain custody and control of files related to OBI operations for audit and report purposes.
  • Demonstrates exemplary professionalism in business tact, acumen, communication style & appearance that is reflective of an organization dedicated to world-class customer service and services delivery to meet customer needs while supporting the OBI mission.
  • Exercises professional discretion, judgment, confidentiality & sensitivity on controversial matters and information privy to management and senior leadership.
  • Conduct comprehensive studies on the effectiveness and efficiency of major administrative and management operations.
  • Plan and manage complex, high-visibility projects.
  • Prepare detailed reports and briefing materials for senior managers.
  • Analyze data to support conclusions or recommendations for action.
  • Manage and review correspondence of a confidential/sensitive nature.
  • Use software systems for tracking and managing projects, providing updates, and ensuring timely deliverables.
  • Develop change management solutions and track their effectiveness for continuous improvement.
  • Perform acquisition management, including serving as a Contracting Officer's Representative.
  • Identify wasteful & nonvalue added opportunities in OBI operations for continuous improvement, conduct business improvement efforts via lean-agile methodologies with a focus on elimination of waste and nonvalue added processing.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is a GS-13.

Work Schedule: Full time, Monday through Friday 8:00AM-4:30PM
Compressed/Flexible: Available
Telework: Available
Virtual: This is a virtual position. The employee must be within local commuting area of VBA RO/Sites
Position Description/PD#: Management Analyst;40142-A;40143-A;40144-A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation


To qualify for this position, applicants must meet all requirements by the closing date of this announcement:07/09/2024.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). The grade may have been in any occupation, but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade.
  • For a GS-11 position you must have served 52 weeks at the GS-9 level.
  • For a GS-12 position you must have served 52 weeks at the GS-11 level.
  • For a GS-13 position you must have served 52 weeks at the GS-12 level.
MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below:
GS-11 Grade Level:

Specialized Experience: Applicants must have one year of specialized experience which is equivalent to the next lower grade (GS-9 level) in the normal line of progression for the position. Specialized experience is defined experience reviewing and responding to a variety of correspondence to determine, the appropriate procedure, policy, format, style, grammar, spelling, etc.; establishing and maintaining tracking controls independently to ensure timeliness of reports, assignments, and replies to controlled correspondence; demonstrated ability to communicate clearly and concisely, both orally and in writing; tracking and analyzing data and statistical information to advise senior level management of anticipated needs; maintaining files, evaluating effectiveness and determining compliance with procedures and regulations; experience reviewing policies and procedures to determine the impact of operations or conducting evaluative studies to determine strengths, weaknesses and best practices, and making recommendations for improvement, and demonstrated ability to communicate both orally and in writing, in a clear, concise and organized manner to leadership, internal and external stakeholders.


Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related.


Combination of Education and Experience: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education, Equivalent combinations of Specialized Experience and Graduate level education. To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education by 18. Add the two percentages. The total percentage must equal at least 100% to qualify.

GS-12 Grade Level:

Specialized Experience:
In addition to the experience required for the GS-12, applicants must have one year of specialized experience which is equivalent to the next lower grade (GS- 11 level) in the normal line of progression for the position. Specialized experience is defined as experience in a wide range of administrative or management functions and organizational methods applicable to gathering and reviewing a variety of policies, regulations and/or statistical data to prepare reports and support conclusions or recommendations for action, use of technology applications, information technology and data systems to prepare reports, correspondence, and other written materials for distribution or presentation to management, internal and external stakeholders.

GS-13 Grade Level:

Specialized Experience:
In addition to the experience required for the GS-13, applicants must have one year of Specialized Experience which is equivalent to the next lower grade (GS- 12 level) in the normal line of progression for the position. Specialized experience typically incudes knowledge of qualitative and quantitative methods including performing a variety of analytical, planning, evaluative, and advisory work to analyze, evaluate, and measure the effectiveness and efficiency of the organization; and making recommendations; experience establishing and maintaining tracking controls independently to ensure timeliness of reports, assignments, and replies to controlled correspondence; demonstrated communication skills to prepare, present and articulate findings to senior-level management.

Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: Work is primarily sedentary but involves use of a personal computer. A degree of manual dexterity and visual acuity sufficient to utilize these tools is required. Some physical effort is required in that incumbent lifts and carries working papers and similar items to and from meetings. A moderate amount of standing and walking is required in getting to and from meeting places away from the worksite. No special physical demands are required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.


Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume will not be referred for consideration.

After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:

  • Admin and Management Practices: Knowledge of Administrative and Management practices and procedures.
  • Planning and Evaluating: Organizes work, sets priorities, and determines resource
    requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals;
    monitors progress and evaluates outcomes.
  • Customer Service: Works with clients and customers (that is, any individuals who
    use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the
    Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Written Communication: Writes in a clear, concise, organized, and convincing manner
    for the intended audience. Skill in preparing briefing papers and presentations for Congressional and internal/external stakeholders.
  • Oral Communication: Expresses information (for example, ideas or facts) to
    individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Ability to communicate orally with people from diverse backgrounds.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.

Required Documents

To apply for this position, you must provide a complete Application Package to include the documents detailed below. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement.

  • Resume detailing specialized experience and competencies as they relate to this position.
    • For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you should also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
  • Your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
  • Your SF-50 reflecting when you entered your highest grade (e.g. Promotion, Appointment, etc.) in order to verify time-in-grade requirements.
  • Transcript if you are using education to qualify
Additional Documents accepted:
  • CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal
Please use this checklist to make sure you have included all documents required for your application. You will not be contacted for additional information.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


How to Apply

Complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 07/09/2024 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12462164.

  1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.
Click here for instructions on viewing your application status.
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Agency contact information

Casey Fahey
VBA Human Resources Center - Central Office
810 Vermont Ave NW
Washington, DC 20420
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Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

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