Supervisory Program Analyst
U.S. Department of Veteran Affairs
This job is no longer accepting applications
See open jobs at U.S. Department of Veteran Affairs.See open jobs similar to "Supervisory Program Analyst" Port Muskogee.Summary
This GS-0343-13 Supervisory Program Analyst falls under the Department of Veterans Affairs, Member Services, Business Support Office, Knowledge Management Department and analyzes and evaluates new and existing policies, procedures, and scripting. The incumbent functions at an administrative program management level by ensuring crisis intervention policies and scripts are aligned with standard social science practices.
Learn more about this agencyOverview
- Accepting applications
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Open & closing dates
01/07/2025 to 01/13/2025
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Salary
$105,383 - $171,268 per year
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Pay scale & grade
GS 13
- Help
Location
1 vacancy in the following location:
- Anywhere in the U.S. (remote job)
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Remote job
Yes
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Telework eligible
Not applicable, this is a remote position.
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Travel Required
25% or less - You may be expected to travel for this position.
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Relocation expenses reimbursed
No
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Appointment type
Permanent
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Work schedule
Full-time
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Service
Competitive
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Promotion potential
13
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Job family (Series)
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Supervisory status
Yes
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Security clearance
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Drug test
No
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Position sensitivity and risk
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Trust determination process
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Financial disclosure
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Bargaining unit status
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Announcement number
CBZY-12662078-25-EEP
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Control number
827125400
This job is open to
- Internal to an agency
Current federal employees of this agency.
- Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Clarification from the agency
Who May Apply: VHA Employees and CTAP Eligibles
Videos
Duties
Major Duties include (but are not limited to): Provides guidance to frontline staff, knowledge management, trainers, coaches, supervisors, and others;Resolves procedural issues at the lowest level possible; Analyzes and evaluates the effectiveness of Member Services policies, procedures, and scripting documents; Responds to questions and inquiries, resolves recurring problems and discrepancies, develops basic procedural guidelines, and makes basic recommendations; Ensures all generated policies, procedures, and scripting comply with Quality and Compliance guidelines; Applies knowledge content development principles and techniques while producing scripts, documents, and/or reports; Develops and implements the use of best practices and processes for multi-disciplinary agency operations that assure the delivery of accurate, effective, and high-quality programs; Responsible for reviewing processes, assessing functional requirements of all policy guidance, and scripting activities for agency operations and services; and Provides oversight concerning recommendations for follow-up services to program coordinators and/or other contacts.
Promotion Potential: This GS-13 position is being announced at the full performance level.
Work Schedule: M-F, 8 hour shift between 6AM-6PM (TBD by Supervisor)
Telework: Not Available
Virtual: This is not a virtual position.
Position Location: Remote.
Please Note: for this Remote position, the selectee must reside within 50 miles of a Member Services facility or VA Medical Center (which does not include Outpatient Clinics (CBOC's), Veteran Clinics, etc...) and within the continental United States.
Position Description/PD#: Supervisory Program Analyst/PD06874A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Requirements
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
Qualifications
Time-In-Grade Requirement (GS-13): Applicants who are current VHA employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For this GS-13 position, you must have served 52 weeks at the GS-12 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that verifies your time-in-grade eligibility must be submitted with your application materials. If your most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide additional SF-50's that clearly demonstrates one-year time-in-grade.
Please Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement with CTAP eligibility.
You may qualify based on your Specialized Experience as described below.
Specialized Experience (GS-13): You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization.
Examples of Specialized Experience include (but are not limited to):
1) Manages projects undertaken by the department that addresses social science, crisis intervention related policies, and strategic goals
2) Designs, evaluates, and creates employee development documents, materials, and aids
3) Conducts reviews and analyses, provides written guidance to employees, answers questions, and responds to customer requests for document changes
4) Provides qualitative and quantitative analysis and reports to mitigate knowledge gaps and risks
5) Ensures policies and scripts are aligned with standard practices
6) Provides guidance and technical direction to staff for accomplishing the work of the unit and ensuring available policies, procedures, and scripting accurately reflect expected measures
7) Leads collaborative efforts and joint meetings to ensure scripts meet standards and are in alignment with VA requirements
You will be rated on the following Competencies for this position:
- Administration and Management
- Analysis and Problem Solving
- Compliance
- Quality Assurance
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: No special physical demands such as above average ability, dexterity, or strenght are required to perform the work. Work is sedentary and the employee may sit comfortably. Use of a computer and keyboard is extensive. There may be some walking, standing, bending, and carrying of light items.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
There is no educational substitution at this grade level.
Additional information
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6, or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include (but not limited to) responses to the knowledge, skills and abilities, completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
For more information on the 'Who may apply' eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Required Documents
To apply for this position, you must provide a complete Application Package which includes:
- Resume
- SF-50/ Notification of Personnel Action
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your SF-50's (current/former VA employees), documentation to support Veterans Preference claims, or CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
- Other (1)
- Other (2)
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
- Most recent SF-50 if you are a current or former Federal employee
- An SF-50 verifying your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
- Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
- Examples of appropriate SF-50's include:
- Most Recent SF50
- Within grade increase SF50's at the highest grade held
- Promotion SF50's with an effective date more than one year old
- SF-50's at the highest grade held with an effective date more than one year old.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 01/13/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12662078.
- To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
Agency contact information
- Address
- VHA Central Office - Member Services
3401 SW 21st St Bldg 9
Topeka, KS 66604
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job is no longer accepting applications
See open jobs at U.S. Department of Veteran Affairs.See open jobs similar to "Supervisory Program Analyst" Port Muskogee.