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Full TimeDays

The Manager of Patient Access is responsible for leading critical revenue cycle and patient access operations across two Cancer Center locations in Tulsa and Muskogee. This onsite leadership role oversees multiple specialized teams, including:

• Oncology and Infusion Authorization Team
• Financial Counselors managing Infusion Drug Assistance Programs and Financial Assistance
• Patient Registration teams at both Cancer Center locations

This position requires a highly analytical and results-driven leader who can effectively manage complex workflows, optimize operational performance, and drive cross-functional collaboration across clinical, operational, and revenue cycle departments. The Manager will be responsible for ensuring efficient patient access processes, authorization compliance, financial clearance support, and exceptional patient experience while maintaining strong operational metrics.

Key Preferred Qualifications:

• Progressive leadership experience in Patient Access, Revenue Cycle, or related healthcare operations
• Strong experience managing teams and developing high-performing staff
• Extensive knowledge of Patient Access operations, Registration, Insurance Authorization, and Financial Counseling functions
• Experience with Epic and healthcare revenue cycle workflows, including Hospital Billing (HB)
• Demonstrated success leading change management initiatives and process improvement projects
• Strong analytical, reporting, and problem-solving skills
• Exceptional attention to detail and organizational abilities
• Proven ability to build collaborative relationships across departments and physician practices
• Experience developing and implementing operational workflows and performance standards

Schedule:

• Full-time, onsite position
• Monday – Friday
• 7:30 AM – 4:00 PM

The ideal candidate is a strategic and operational leader who can balance people leadership, process improvement, and data-driven decision-making while supporting the growth and success of oncology and infusion services across the organization.

Job Summary: The Hospital Access Manager will provide high-level support, including direction, development and guidance for all hospital and hospital-based admitting/registration and financial counselor positions while utilizing quality analysis, training and education to motivate and achieve department goals and objectives. This position will maintain a patient-centered attitude while interacting with patients on all levels demonstrating compassion and empathy for patients and their families while encouraging the same from the staff that they are assigned to support. The manager will emphasize the values of Saint Francis Health System and ensure adherence to system behavioral standards and departmental patient financial policies and processes.

Minimum Education: Bachelor’s degree in finance, business, public administration, human services or hospital administration. Significant directly related experience to be considered in lieu of higher education.

Licensure, Registration and/or Certification: Certification through the National Association of Healthcare Access Management or obtained within 1 year of employment, preferred.

Work Experience: Minimum 5 years or 10 years (in lieu of Bachelor’s degree) of progressive leadership experience in patient admitting, outpatient registration, patient scheduling or hospital/clinic operations.

Knowledge, Skills and Abilities: Proficient computer skills with Microsoft Office as well as virtual meeting tools such as Microsoft Teams, GoTo Meeting or Zoom. Demonstrated knowledge of Epic. Demonstrated ability to deliver professional level written and oral communication. Ability to proactively identify, resolve, and escalate issues that impact business outcomes. Ability to be detail oriented. Passion for delivering exceptional patient experience while leading and motivating a large team.

Essential Functions and Responsibilities: Provides management, direction, development and accountability for staff and fosters an environment of shared decision making. Delegates and holds staff accountable. Addresses and implements changes impacting various processes of Patient Access and Experience. Leads and motivates to achieve goals and objectives. Selects, trains, and recognizes staff. Ensures completion of annual performance evaluations. Supports supervisors in disciplinary actions, escalating to Human Resources and senior department leadership as needed. Demonstrates continuous performance improvement in targeted areas of responsibility in alignment with the overall Hospital performance targets. Subject matter expert for the Financial Assistance process across the system. Keeps supervisors and staff, as well as, external departmental stakeholders updated on any changes to financial assistance policies or processes. Monitors, supports and coaches departmental financial counselors to ensure the workflow is performed in accordance with Patient Financial Assistance Policy and in a timely, fair and accurate manner.

Manages and maintains excellent working relationships and operational workflows for both Medicaid Eligibility Vendor and onsite Department of Human Services representative. Develops and mentors supervisors to create a workplace culture with a focus on service excellence and employee empowerment for creativity, efficiency, engagement, quality of care, ingenuity, safety, and innovations in operations. Oversees employee time and attendance issues. Oversees department schedules and assures staff coverage for all shifts. Generates, distributes, and maintains relevant department reports. Tracks key performance indicators. Works in collaborative manner with peers and other hospital departments. Attends meetings and actively participates. Handles patient complaints in a timely and professional manner. Promotes excellent patient experience and takes appropriate action based on survey results. Maintains current policy and procedures. Research current industry trends and grow industry knowledge through participation in industry associations and internal and external educational opportunities.

Decision Making: Independent judgment in making decisions from many diversified alternatives that are subject to general review in final stages only.

Working Relationships: Direct Supervision of others. Prepares and gives performance evaluations. Works directly with patients and/or customers. Works with internal/external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above.

Special Job Dimensions: Frequent travel is required across the system.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Admitting - Yale Campus

Location:

Tulsa, Oklahoma 74146