Teller I
Firstar Bank
This job is no longer accepting applications
See open jobs at Firstar Bank.See open jobs similar to "Teller I" Port Muskogee.Fort Gibson, OK, USA
Posted on Jul 23, 2024
Job Details
Fort Gibson, OK
Full Time
Description
Position Purpose:
Build, maintain and strengthen customer relationships through efficient, professional, friendly and personalized customer service while processing customer transactions.
Job Duties and Responsibilities:
- Process accurate transactions such as deposits, withdrawals, or payments, resolve complaints or account discrepancies, and answer questions.
- Maintain and balance cash drawers and reconcile any discrepancies.
- Greet customers with a professional and friendly demeanor.
- Maintain knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.
- Log referrals and customer feedback through internal system on a regular basis.
- Handle currency, transactions, and confidential information in a responsible manner.
- Maintain and demonstrate knowledge of current bank products and services in order to provide accurate guidance and cross sell to customers.
- Meet Personal SMART Goals.
- Complete annual training as required.
- Participate in bank/community activities.
- Other duties as assigned.
Qualifications
Skills and Abilities Required:
- High level of professionalism.
- Interpersonal/service-oriented skills and aptitude.
- Ability to build professional relationships with coworkers and customers.
- High integrity and outstanding work ethic; ability to maintain confidentiality is a requirement.
- Ability to make timely, accurate and quality decisions.
- Excellent written and oral communication skills as well as the ability to read and understand policies and procedures.
- Strong attention to detail.
- Strong computer skills; working knowledge of Microsoft Word, Excel and Outlook.
- Proactive; desire to identify opportunities rather than react to problems.
- Ability to respond in a fast paced, fluid environment while maintaining a service-oriented mindset and excellent organizational skills.
- Strong sense of initiative; self-motivated.
- Ability to provide guidance to less experienced tellers.
Experience and Education Requirements:
- Minimum one (1) year cash handling experience, preferred.
- Minimum one (1) year customer service experience, preferred.
- High school diploma, or equivalent.
Physical Requirements:
- Typically requires sitting for long periods of time with frequent keyboard/mouse usage and intermittent stooping, bending and walking.
- May occasionally lift up to 25 pounds which may include the need for independent mobility: bend, reach, or kneel.
- Visual and auditory skills are required.
- May be required to work some evenings and/or weekends as necessary.
Performance Standards:
- Accuracy: Accurate processing of deposits, withdrawals and payments.
- Responsiveness: Timeliness of transactions and work completed.
- Relationships: Ability to work well and build relationships with other employees and customers.
- Guidance: Job knowledge and ability to provide guidance when needed.
Firstar Bank is proud to be an Equal Opportunity Employer: EEO/M/F/Disabled/Vets
This job is no longer accepting applications
See open jobs at Firstar Bank.See open jobs similar to "Teller I" Port Muskogee.