Position Purpose:

Meet, greet and assist everyone who enters the lobby of the bank in a personal and professional manner.

Job Duties and Responsibilities:

• Greet customers with a professional and friendly demeanor.
• Provide customers with assistance with check orders, debit card orders and troubleshooting.
• Handle Incoming/Outgoing Mail
• Assist and guide visitors to the appropriate areas of the bank.
• Provide assistance and entry into the customer(s) safe deposit boxes.
• Answer incoming phone calls promptly and professionally and determine the caller’s needs.
• Perform clerical duties (copy, scanning, fax, and indexing) as required.
• Control opening and closing of the bank as it relates to the front entrance doors.
• Prepare necessary refreshments daily.

• Maintain knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.
• Research customer accounts as necessary.
• Maintain and demonstrate knowledge of current bank products and services in order to provide accurate guidance and cross sell to customers.
• Meet Personal SMART Goals.
• Log referrals and customer feedback through internal system on a regular basis

• Participate in bank/community activities.
• Other duties as assigned.

Skills and Abilities Required:

• High level of professionalism.
• Excellent written and oral communication skills as well as the ability to read and understand policies and procedures.

• Ability to respond in a fast paced, fluid environment while maintaining a service-oriented mindset and excellent organizational skills.

• Ability to make timely, accurate and quality decisions.
• Interpersonal/service-oriented skills and aptitude.
• Ability to build professional relationships with coworkers and customers.
• High integrity and outstanding work ethic; ability to maintain confidentiality is a requirement.
• Strong attention to detail.
• Strong computer skills; proficient in Microsoft Word, Excel and Outlook

Experience and Education Requirements:

• Minimum one (1) year of face-to-face customer service experience, preferred.
• High school diploma, or equivalent.

Physical Requirements:

• Typically requires sitting for long periods of time with frequent keyboard/mouse usage and intermittent stooping, bending and walking.
• May occasionally lift up to 25 pounds which may include the need for independent mobility: bend, reach, or kneel.
• Visual and auditory skills are required.
• May be required to work some evenings and/or weekends as necessary.

Performance Standards:

• Accuracy: Precision of work performed.
• Responsiveness: Timeliness work completed.
• Relationships: Ability to work well and build relationships with other employees and customers.
• Guidance: Job knowledge and ability to provide guidance when needed.

Firstar Bank is proud to be an Equal Opportunity Employer: EEO/M/F/Disabled/Vets