Summary & Purpose:

While projecting a professional image; interact with customers to respond to inquiries and resolve issues. Prepare loan documentation in accordance with underwriting guidelines and policies. Maintain compliance with applicable laws and regulations.

Essential Duties and Responsibilities:

• Ensure that customers are assisted promptly, primarily by telephone or electronically and by meeting or exceeding Bank principles as identified in the SMILE program.
• Meet accuracy, timeliness, and correctness standards as required.
• Enter loan information into the database or log.
• Coordinate special documents to cover unusual loan terms with legal requirements.
• Ensures all title issues are met and that loan is properly recorded.
• Update tracking systems and record variations to loan files.
• Collects and enters loan information to prepare documents.
• Other duties, as assigned.

Qualifications:

• High School diploma or GED equivalent required
• Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job.
• Possess and maintain a valid Drivers License.

Physical Requirements:

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry up to 25 lbs on occasion