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Teller Supervisor

Armstrong Bank

Armstrong Bank

People & HR, Operations
United States · Muskogee, OK, USA · Muskogee, OK, USA · Muskogee, OK, USA
Posted on Wednesday, May 22, 2024

Job Details

Muskogee Eastside - Muskogee, OK
Full Time
High School
Day
Banking

Description

Summary:

As a Teller Supervisor, you play a vital role in our Customer’s experience by providing the highest level of Customer Service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful Teller Supervisor will have a friendly personality, and be able to direct and coordinate the teller operational functions of the branch. Must enjoy working as a team and will be able to take the initiative and go the extra mile when responding to Customer’s and Teller’s needs.

Essential Duties and Responsibilities:

  • Review, examine, and evaluate teller work for accuracy and completeness and lead in resolving cash balancing discrepancies.
  • Plan, direct, or coordinate the activities of tellers, including providing feedback and guidance regarding laws, policies and procedures both internally and externally.
  • Oversee the flow of cash for the branch and the vault teller and ATM responsibilities. Approve and review large items.
  • Ensure that security testing is completed.
  • Ensure that weekly teller work schedules are valid and completed.
  • Develop and train new and existing staff members in an effort to ensure the long-term success of others and the Bank. Recruit staff as required.
  • Approve the daily branch NSF’s, process proof clearing and collection items.
  • Network within communities to find and attract new business.
  • Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy.
  • Contribute to meeting both department and branch profitability annual goals.
  • Perform Teller duties, as required.

Qualifications

Qualifications:

  • Outgoing personality and excellent Customer service skills
  • Demonstrate ability to generate referrals
  • Demonstrated Leadership skills
  • Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills
  • Must be very flexible and willing to work irregular schedule, as needed
  • Maintain high level of discretion and confidentiality
  • Complies with all regulatory requirements
  • 1 year Teller experience required

Physical Requirements:

  • Long periods of standing or sitting, typing and repetitive motion
  • Ability to lift and carry 50 lbs such as cash drawers and coin bags/boxes